Before you write
Most questions are answered in the docs:
- Troubleshooting — what a failed or paused run means and what to do about it.
- Guide syntax — how a guide is written and what the recorder understands.
- Credits and billing — what a run costs, what a failed run costs (nothing), and how top-ups work.
Contact
Use the contact form. Include the run link from your dashboard when a question is about a specific video; it carries everything we need to look into it. On a failed run, Send failure report attaches the evidence for you.
Abuse reports: see the Acceptable Use Policy for the address.